One of the things clients appreciate most about PG Calc is support they can count on. The quality of our client support is renowned for being uncompromisingly high. What’s more, we pride ourselves on our unmatched responsiveness. Responsiveness is truly one of the defining characteristics of our company.
Our support comes in various forms.
Clients know that if they have questions about software products like Planned Giving Manager, they can call us toll-free at 888-474-2252 and speak to an experienced, knowledgeable customer service representative, or send an email to support@pgcalc.com.
Similarly, if they have questions about GiftWrap and other aspects of Gift Administration, they can call 888-497-4990 or send an email to support@pgcalc.com, and a customer service representative will thoroughly address their issues.
But our client support is not limited to telephone and email. We have many other support channels that we hope you’ll take advantage of.
Our KnowledgeBase system makes it easy to find, view, and print information about our software products and planned giving in general. Our KnowledgeBase is not only full of important information, but it’s interactive as well. Post comments and share your thoughts on various planned giving topics.
In addition to mailing them to you, we also archive our monthly eRate Newsletters for your reference.
If you’re looking for the current IRS Discount Rate or the latest in our Software Updates, we’ve got those too.
Whether it is a published article, text in a Help topic, material posted on www.pgcalc.com, or copy from some other source, we are happy to have our clients use our text in any way they feel will help them raise money for their institutions. We ask only that PG Calc be given proper attribution.
The GiftCalcs and GiftStory log-in sections are secure sections of the PG Calc site that allow our GiftCalcs and GiftStory clients to view site activity and reports, or to change setup options.
If you don’t find the answer to your question in our web site client support section, we invite you to consult:
- The online Help System in your software
- The quarterly PG Calc-U-Letter customer newsletter
- Your introductory guide to help you get up and running quickly
